9 Reasons Not to Ignore Your Aging Phone System
Your aging phone system might be costing you more than just headaches.
There are many reasons, but much of it has to do with communications, both internally and externally. The world of work has changed dramatically, driving the need for flexibility and agility. An aging phone system doesn’t offer this freedom. It literally ties you to a specific location, and that doesn’t align with modern business operations. If you want to stay connected to your customers and foster employee collaboration, you need a robust phone system that enables this through various touchpoints, and you can find all of these in a cloud communication platform. Such a solution consolidates all necessary tools — phone, video conferencing, chat, business texting, and secure file sharing — in one.
So, what’s keeping you from upgrading? Failure to do so puts your growth, customer retention, and operational efficiency in danger.
It’s time to explore what you can gain by leaving your legacy phone system in the past.
Telephones have been part of the human experience for nearly 150 years, and innovation around them has never stopped. However, aging phone systems still rely on an architecture that’s not agile and only serves your employees if they’re in an office.
Today’s workforce needs mobility, as most organizations are shifting toward a hybrid structure. According to data from Gartner, by the end of 2023, 51% of US knowledge workers will work hybrid and 20% will work remote.
An aging phone system cannot support this new dynamic. Companies that don’t bring modern communications solutions to the table could risk losing employees, as 83 percent of all workers prefer the hybrid work model. Organizations have learned that for employees to be effective and productive, they don’t all need to be in one location.
What workers do need to ensure improvement across the board for internal and external communication is the right technology.
Legacy phone systems cannot meet these new demands. Nor do they align with customer expectations. A lot of frustration can result from customer service gone wrong. In fact, around 33 percent of customers feel the most frustration from waiting on hold and having to repeat themselves. Additionally, 67 percent end a call in exasperation when they can’t reach an agent.
To serve your customers based on what they expect from you, you’ll need to make contacting you simple, offer multiple channels for engagement (e.g., phone, chat, business texting, email), and resolve the issue in the first interaction. An aging phone system won’t help you meet these expectations!
A modern cloud communications platform provides all the features and functionality needed to support mobile workers and meet your customers’ needs. You’ll enjoy reliable connectivity, high call quality, omnichannel options, and more. It’s also easy to deploy and maintain.
Let’s take a deep dive into nine key benefits that demonstrate what companies can realize when they migrate to the cloud.
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Combines calling, text, video-calling and file storage into one affordable solution.
Eliminate clutter from your mind and your office space with document retention and automation solutions.
Workflow solutions that automate repetitive tasks.
Solutions that prioritize efficiency and document security.
We know you need the right information right now to outpace your competitors. To do this, you need integrated communication systems and processes to connect departments, vendors, and customers; regardless of information source.
The problem? Platform fragmentation.
Legacy communication processes and a la carte software programs do not support effortless information recall or delivery.
We believe information should flow easily and securely to the right person every time. We understand how to manage the flow of information in both office and warehouse environments. This is why we work to integrate everything from physical document capture, voice communications, and data verification; to complete document retention and automation
Our solutions are designed to meet your needs. No hidden costs or bloated contracts. We increase efficiency to save your time and money.
Integrated solutions remove pinch points for communications. Realize a new business pace with less stress from communications breakdowns.
Your Business > Our Solution. We want to work with you to design a system maximizing your business solution. The solution we offer doesn’t matter if it doesn’t serve to make you more productive.
Designed for the long haul. We value uptime and reliability where cost savings live. And if something does go down, we’ll be there, fast.
We take pride in setting you up for success. Working together throughout the whole process, we make sure implementation day is stress free. We hear stories all the time about how difficult it was to go live and many questions about our implementation. So, let’s put it plainly; if we don’t deliver the smoothest transition you’ve ever experienced, your installation fee is waived. Let us sweat the details; you just reap the benefits.
We facilitate a seamless transition and the ongoing assurance your employees will be up and running. We would love to work with you, and provide great support for all your office needs.
At DCS Technologies, we know that you need the right information right now to outpace your competitors. To do this, you need integrated communication systems and processes to connect departments, vendors and customers regardless of information source.
The problem is platform fragmentation. Legacy communication processes and a la carte software does not allow for information to be recalled or delivered effortlessly. We believe that information should flow easily and securely to the right person every time.
We understand how to manage the flow of information in a company in both office and warehouse environments. This is why we work to integrate everything from physical document capture, voice communications, data verification to document retention and automation. More simply, we leverage technology to improve workflow.
Our goal is to create a great experience for our clients. By “minding the store” we keep you in the communication loop and out of the responsibility loop.
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